Booking and pricing

How do I book, and how far in advance should I?

You can use the contact us page or can use the links at the bottom of the page. Let us know what animal you have and what dates are needed. We dont need alot of prior notice but we do get booked up over the school holidays so it's best to message us and get it booked in ASAP to avoid disappointment. 

How much does boarding cost? 

Boarding starts from only £4 per pet per day. 

Do you need a deposit, and what is your cancellation policy?

A deposit of £20 or 20% whichever is greater is required apon booking. You can cancel up to 48 hours prior to your stay but all deposits are non refundable. These hold the space for your animal and in the event of late cancellation these spaces cannot be refilled.

Do you board over Christmas, bank holidays, and school holidays?

Yes we do. These isn't a day currently that we do not cover

Is there a minimum or maximum stay?

No. Some of our boarders are repeat monthly customers who spend a weekend with us.

Drop-off and pick-up

What are your drop-off and pick-up times? 

AM 8-10, PM 6-9, other times by prior arrangement. This makes sure we have designated times for visits.

Can someone else collect my pet?

Yes someone else can collect your pet, but we do need this to be previously arranged to avoid anyone taking your pet without you knowing. If this is needed please make sure you make us aware of their name and a password.

What should I bring?

We cover all aspects of your pet staying here but if you need them on specific food then bring that. If you want them to have some comforts from home you can certainly bring that too.

Animals and care

Which animals do you board? 

Guinea pigs, rabbits, tortoise, bearded dragons, geckos, snakes, chinchillas, birds, hens, rats, mice, hamsters, ducks, and more. Please message us if your pet isn't on this list

Do you take pairs or groups that live together?

Yes. Our main outside enclosures are suitable for multiple animals from the same bonding group.

Do you board male and female animals separately?

Yes unless they are a bonded pair and have come in this way. At no point do any animals outside of their bonded group interact.

Do you accept animals with medical needs or medication?

Yes we do. We require all health to be disclosed so that if anything was to happen in our care we can take correct steps to make sure they are comfortable and safe.

What happens if my pet becomes unwell? Which vet do you use?

If your animal becomes unwell we will notify you via message. We will keep you updated with their health and suggest steps needed for them. Once discussed we will then follow them steps. If they need to go to our vets (linkswood), then we will let you know prior to arranging this. All fees incurred will need to be paid directly to us to cover this cost. An invoice from the vets will be provided. If you are unreachable and your pet needs emergency care we can take that choice to take them to the vets and fees incurred will be need to be paid. Fees need to be paid prior to the animal leaving our care.

Do you take rescue or elderly animals?

Yes we do

Housing and safety

Where are the animals kept, and in what kind of housing?

Guinea pigs, rabbits and tortoise are kept in hutches designed specifically for them with everything they need inside that hutch. We suggest rodents are kept in their cages from home. If you need one from us please let us know. We have vivs sizes 4ft and also 2ft. These are great for our reptile boarders.

Are boarding animals kept apart from your rescue animals?

Outside animals have their own stacks of hutches. Inside birds and rodents go in our living room for social attention for most of the day and away from others and reptiles are in a separate room. All animals are kept separate from our own animals.

How do you keep reptiles at the right temperature and humidity?

We use humidity and thermostats to help control these. We also make sure substrate is correct for each animal

Communication

Can I get updates or photos while I'm away?

Yes you can use the contact us page or use the links at the bottom of each page.

Health requirements

Do my pets need to be vaccinated? (For example, rabbits need myxomatosis and RHD vaccinations.)

Yes we do require your animals to be vaccinated. This then protects them and others.

Do you need to see vaccination records?

Yes 

Practical

Do you offer collection or delivery?

Yes this can be arranged. We do charge extra to cover time and fuel costs

Where are you based?

We are based in Braintree Essex. We are close to bus and train routes and close to the a120 . Parking outaide our drive is accepted if no other spaces are available.

Can I visit or view the setup before booking?

Yes this can be arranged. Times are 8-10AM and 6-9 PM. Please message to arrange.

What are the terms and conditions?